Refund Policy

At Reskinn Store, we understand that sometimes returns may be necessary. As a thrift store specializing in pre-loved items, we have established specific guidelines for returns to ensure fair treatment for all our customers. Return Eligibility Eligible for Return: - Items received with significant damage due to shipping/transit - Products that have manufacturing defects not disclosed in the item description - Items that significantly differ from their listed description - Items must be in their original condition with tags attached (if applicable) Not Eligible for Return: - Items purchased on clearance or final sale - Change of mind or buyer's remorse - Sizing issues (all measurements are provided in item descriptions) - Minor imperfections typical of pre-owned items - Items that have been worn, washed, or altered after receipt - Items without proof of purchase Return Process: 1. Request Initiation: - Contact us within 48 hours of receiving your item - Provide clear photos of the item and any issues - Include your order number and reason for return - Await approval from our customer service team 2. Return Authorization: - If approved, you will receive return authorization and shipping instructions - Returns without prior authorization will not be accepted - Return authorization is valid for 7 days from issue date 3. Shipping Guidelines: - Package items securely to prevent damage during transit - Include original packaging if possible - Attach return authorization number clearly on the package - We recommend using tracked shipping for your protection 4. Processing Time: - Returns are typically processed within 3-5 business days of receipt - You will be notified once your return has been processed - Approved refunds will be issued to the original payment method Important Notes: - All returns must be initiated within 48 hours of delivery - Items must be returned in their original condition - Return shipping costs are the responsibility of the customer unless the return is due to our error - All return decisions made by Reskinn Store management are final - We reserve the right to deny returns that don't meet our policy requirements Damaged Items: If you receive a damaged item: - Take photos immediately upon unboxing - Do not attempt to wear or clean the item - Contact us immediately with photos and description of damage - Keep all original packaging until the issue is resolved Exchange Options: - Store credit may be offered in lieu of returns - Exchanges are subject to item availability - Exchange items must be of equal or lesser value Contact Information: For any return-related queries, please contact us at: Email: hello@reskinn.store This return policy is subject to change without prior notice. The current version of the policy will always be available at our store/website.